Customer due diligence is now the law for a new wave of Australian businesses — and a rising bar for those already regulated. Synalogic runs onboarding, identity verification, screening and risk-rating on one governed platform: every customer decision traced to its evidence, signed off by a person, and durably recorded.
One governed workflow for KYC, CDD and AML/CTF — verify identity, trace ownership, screen and risk-rate, then a person signs off. Every decision traces to its evidence and is durably recorded.
The obligation
On 1 July 2026, AUSTRAC's Tranche 2 reforms brought real estate professionals, lawyers, conveyancers, accountants, trust and company service providers and dealers in precious metals and stones into the AML/CTF regime. Each now has to identify and verify its customers, screen them, rate their risk — and keep records that stand up to a regulator.
New to the regime
Tens of thousands of firms are now regulated for the first time, with no compliance function to lean on. You need a defensible CDD process working from the first customer — not a project that takes a year to stand up.
Already reporting
If you already report, the exposure isn't the obligation — it's proving you met it. Spreadsheet KYC, ID copies in a folder and point tools that don't talk to each other leave gaps an auditor can find, one customer at a time.
What it does
The platform runs the whole customer-due-diligence lifecycle in one place, so nothing falls between tools — and every step leaves evidence behind it.
01
Capture the customer and entity detail you need, in a structured, repeatable intake.
02
Confirm the customer is who they say they are, against the sources right for your business.
03
Work through the structure to the beneficial owners and the control behind the entity.
04
Check against sanctions, politically-exposed-person and adverse-media sources — and keep checking.
05
Surface a clear risk rating and recommendation — for a person to review, approve and record.
The difference
Most CDD today is done by hand — and the record is only as good as whoever remembered to save it. When a regulator asks how you reached a decision, "we checked" isn't an answer. A reconstructable trail is.
The manual way
The work happened. Proving it did is another matter.
On Synalogic
A defensible record behind every customer you take on.
Every conclusion traces to the source behind it and carries a documented human sign-off. The method is patent-pending — we describe it by what it guarantees, not how it works.
One hub, whole programme
Customer due diligence isn't one check at a time — it's a standing programme. Synalogic brings every customer, every transaction and every office into a single integrated compliance hub, so oversight, consistency and the record all live in one place — however many matters you're running at once.
Fits what you already run
Keep the identity-verification and screening you already use — we connect to them and add the governed assurance and compliance layer on top, so every decision is checked, traced and recorded.
Or the whole thing
Starting from scratch? We build the whole workflow — intake through to signed-off record — on one platform, so a newly-regulated firm has a defensible programme from day one.
Why it stands up
Onboarding a customer under the AML/CTF regime is a decision you may have to account for years later. Customer Due Diligence runs on the same accountability architecture as the rest of the Synalogic platform — so the basis for every decision is on the record.
Every platform output and human decision durably logged.
No customer is onboarded without a documented sign-off.
Every conclusion traced to the evidence behind it.
Single-tenant deployment. In-country hosting. ISO 27001 aligned.
Is it safe to use AI for this?
Using AI to decide who you'll do business with worries people for good reason — a wrong call, or a decision no one can explain, carries real risk with a customer and a regulator alike. We designed Customer Due Diligence so that doesn't happen.
The platform collects, verifies, screens and risk-rates; a qualified reviewer validates and signs off every customer. The AI never decides who you onboard.
Every conclusion traces to the specific source behind it. If a customer, auditor or regulator asks how you got there, you can show them.
It runs on the same patent-pending, human-in-the-loop architecture that underpins every Synalogic solution — accountability is built in, not bolted on.
FAQ
Customer due diligence is the process of identifying and verifying who your customer is, understanding the ownership and control behind them, screening them against sanctions, politically-exposed-person and adverse-media sources, and rating the risk they carry — then keeping a record of how you reached each decision. Under the AML/CTF regime it is an ongoing obligation, not a one-off check at onboarding.
Synalogic gives you governed CDD workflows and a defensible record of every customer decision — evidence that helps you demonstrate you met your obligations. Accountability for your AML/CTF programme stays with your business and your compliance officer; we provide the platform that makes the work repeatable, traceable and auditable, aligned to the regime's requirements.
Yes. Tranche 2 brought many firms into the regime for the first time. The platform runs the CDD workflow end to end — collecting and verifying identity, tracing ownership, screening and risk-rating — and surfaces a clear decision for a person to approve. You get a defensible process from day one without standing up a large compliance function, and you can engage us as a managed service if you'd rather we run it.
We are not a data broker. The platform connects to the verification and screening sources appropriate to your business, and connectivity is arranged per deployment. Your customer data is held single-tenant, in-country, and is not used to train shared models.
The risk with AI is an unchecked decision no one can explain. Synalogic removes that: the platform does the collecting, verifying, screening and risk-rating at speed, but it is not a black box — every conclusion traces to the evidence behind it, and a qualified person validates and signs off each customer decision. It runs on the same patent-pending, human-in-the-loop architecture as every Synalogic solution.
As a managed service where we run onboarding and ongoing CDD for you, as licensed software your team operates, or as a custom build for your variant of the problem. All three run on the same governed platform with one audit trail.
Tell us who you onboard and how you check them today. We'll start with a bounded pilot — you see a governed CDD workflow run against your own process before you commit to anything.
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